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Fraud Alert

Fraud Alert: Protecting Yourself from Scams

This guide is designed to help safeguard you against potential telephone technical support and order-related scams, which remain an ongoing concern for technology companies like Hivecareer and our valued customers. Scammers employ various tactics, including phone calls and emails, where they impersonate Hivecareer representatives. It’s important to be vigilant and aware of these fraudulent activities to protect your personal information and devices.

Urgent Technical Support Scam: Scammers may falsely claim that your device requires immediate technical support. They may then request payment using credit cards, debit cards, or online gift cards for phony services.

Callback Fraud: Scammers might ask you to call back at a later time to “finalize” a fraudulent technical support case, perpetuating the scam.

Remote Access Requests: Be cautious of requests for remote access to your device or attempts to convince you to install software that enables remote control. These actions could compromise your device’s security.

Malicious Software Installation: Scammers may try to deceive you into installing malicious software, such as malware, viruses, or spyware. This software could potentially compromise your personal information.

Confidential Information Requests: Do not disclose sensitive information like user IDs, passwords, customer support case numbers, or account history. Scammers may use these details for their malicious purposes.

Product Return Scam: Be wary of emails that appear genuine, requesting you to return a product for replacement. These emails might also ask for confidential information like your phone number, address, or password.

Aggressive Tactics: Scammers might adopt an aggressive approach, pressuring you to comply with their instructions. Remember, legitimate customer support will never resort to aggressive behavior.

Protect Yourself:

Verify Caller Identity: If you receive a call claiming to be from HP, hang up and independently verify the contact details through HP’s official website or customer support channels.

Be Cautious with Emails: Scrutinize emails carefully, checking for any inconsistencies in the sender’s address and content. Do not click on suspicious links or download attachments from unknown sources.

Never Share Sensitive Information: Do not share personal or financial information over the phone or email unless you are certain of the legitimacy of the request.

Use Official Channels: Reach out to HP’s official customer support using the verified contact information available on their official website.

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